Archive for September, 2009

T-Mobile Expanding Device Offerings - Cutting Customer Churn

Thursday, September 17th, 2009

Original Web Article: T-Mobile unveils new Android, BlackBerry smartphones

Review Summary: 
All of the wireless operators are recognizing the importance of having a variety of Smartphone offerings that target specific operating system (OS) capabilities and libraries of applications that will meet the lifestyle needs of their customers and provide the sticky features needed to keep those customers through device replacement.
Review/Analysis:  
T-Mobile is opening its eyes to alternative revenue streams. T-Mobile is also recognizing that to compete in the Smartphone/Netbook space you need to offer a huge library of applications to your customers.

There are literally millions of developers creating applications for Smartphones. These are independent developers. Not Google (NASDAQ:GOOG) Android developers. Not Apple (NASDAQ:AAPL) iPhone developers. Developers that want to sell their applications on every device on the planet regardless of operating system (OS) and regardless of the device manufacturer. To gather these applications on to their specific devices, the device manufacturers are opening up their devices to the developers:

  • Samsung - Application Store
  • Apple - iPhone WiMo Marketplace
  • Microsoft (NASDAQ:MSFT) - Marketplace for Mobil
  • Google - Android App Store
  • Research in Motion, Ltd. (RIMM) - Blackberry App World
  • Nokia (HEL:NOK1V) - Ovi Store
  • and on
  • and on

Eventually, all these application stores will balance out and carry pretty much the same applications. The differences to the consumer will become the features of the device and the operating system that maximize the benefits of each application.  Consumer preferences will be broad and varied.

To maximize market penetration, wireless providers, like T-Mobile, must offer a blend of devices and operating systems. This should have a rather dramatic downward effect on customer churn.The world of the wireless providers is changing quickly. It will change even more over the next year.
 

David Croslin
President, Innovate the Future, Inc.
CEO, LinoWave, Inc.
david@innovatethefuture.com
www.innovatethefuture.com
www.davidcroslin.com
www.linowave.com
 

SPEAK WITH THE AUTHOR:
David Croslin consults on this and many other topics through Gerson Lehrman Group. Please click here to contact David Croslin. 

Nokia Pursuing Recurring Services Revenues

Thursday, September 17th, 2009

Original Web Article: Nokia releases Ovi app developer tools

Review Summary: 
All of the major device manufacturers are recognizing the importance of having a library of applications that will meet the lifestyle needs of their customers and provide the sticky features needed to keep those customers through device replacement.
Review/Analysis:  
Nokia (HEL:NOK1V) is opening its eyes to alternative revenue streams. Nokia is also recognizing that to compete in the Smartphone/Netbook space you need to offer a huge library of applications to your customers.

There are literally millions of developers creating applications for Smartphones. These are independent developers. Not Google (NASDAQ:GOOG) Android developers. Not Apple (NASDAQ:AAPL) iPhone developers. Developers that want to sell their applications on every device on the planet regardless of operating system (OS) and regardless of the device manufacturer. But to get the applications running on Nokia devices, Nokia has to open the door into the device and provide a sales model to deliver the applications.

The Nokia Ovi Software Development Kit (SDK) and the refurbished Ovi Store will allow Nokia to fall into line with the other device manufacturers and offer literally thousands of applications on their devices. And reap revenues from each application sale. And retain customers who would otherwise shift to an alternative manufacturer’s device. And gather new customers that would otherwise refuse to shift to Nokia no matter how cool the device because of missing applications.

Competitive pressures are everywhere:

  • Samsung - Application Store
  • Apple - iPhone WiMo Marketplace
  • Microsoft (NASDAQ:MSFT) - Marketplace for Mobil (NYSE:XOM)
  • Google - Android App Store
  • Research in Motion, Ltd. (RIMM) - Blackberry App World
  • and on
  • and on

Nokia is making the right moves. We will see if they execute those moves optimally.
 

David Croslin
President, Innovate the Future, Inc.
CEO, LinoWave, Inc.
david@innovatethefuture.com
www.innovatethefuture.com
www.davidcroslin.com
www.linowave.com
 

SPEAK WITH THE AUTHOR:
David Croslin consults on this and many other topics through Gerson Lehrman Group. Please click here to contact David Croslin. 

LG Ahead of the Game In India

Thursday, September 17th, 2009

Original Web Article: LG to re-enter laptop biz with mini notebooks by year end

Review Summary: 
LG Electronics (SEO:A066575) had pulled notebook sales in India because of low volume consumer sales. But, LG is now ready to reenter the market with Netbooks (mini Notebooks) by the end of the year. Why?
Review/Analysis:  
Some OEMs, like Nokia (HEL:NOK1V) and LG Electronics, appear to be picking up on the pending explosion in Netbook sales and the collapse of the traditional notebook computer market.

Why is this drastic shift in device sales from notebooks to Netbooks going to occur?Microsoft (NASDAQ:MSFT) is reinventing itself.  Microsoft Windows 7 is designed for the new breed of Netbook devices and will easily dominate the market. Not because of volume. Because of quality and breadth. Microsoft recognized the opportunities and intentionally slowed down the sales of Netbooks by placing restrictions on how XP can be packaged and sold.

Microsoft Office 10 will move the software giant’s application suite from traditional fixed platforms into the cloud. Same capabilities. Same user experience. Very small footprint. Will a different sales model arise? Free entrance level packages have already been discussed. Per Usage billing for best of breed?

Microsoft Media Player 12 and Microsoft Media Center will pull together all media types and position Microsoft Windows based platforms as the predominant media platform in the home and on the road.

LG, through its initiatives with Microsoft, is positioning itself to be an early winner in the Netbook sales explosion that is coming. Stop thinking just consumer sales. Think enterprise sales - small, medium and large. Government sales.

So many things are changing right now. And they are accelerating:

  1. Cloud based data centers and computing have become practical with virtualization, deduplication, solid state technologies and more.
  2. Software vendors, large and small, are aggressively moving products to the cloud. Check out Epicor (NASDAQ:EPIC) .
  3. Everyone is chasing the small to medium enterprise as the untapped market. Dell (NASDAQ:DELL)/ATT with ProManage. Unisys (NYSE:UIS) and its Cloud offerings.
  4. Software footprints on portable devices will shrink dramatically. Installation, deployment, support and replacement will be greatly simplified. Watch Microsoft Office 10.
  5. Security will become much easier to guarantee through minimized content on the device. Watch for Microsoft Security Essentials to drastically change this market.
  6. Long Term Evolution (LTE)/4G will provide the bandwidth needed and the quality of service required.
  7. Device refresh rates within enterprise customers will accelerate as devices become cheaper and less complex to deploy.

The entire consumer and business IT and communication infrastructure models are shuffling. Unified and ubiquitous communications are being redefined and are now practical. Doors are opening for both large players, like LG and Nokia, and small players.

Everybody better start running now…the door of opportunity is already wide open.
 

David Croslin
President, Innovate the Future, Inc.
CEO, LinoWave, Inc.
david@innovatethefuture.com
www.innovatethefuture.com
www.davidcroslin.com
www.linowave.com
 

SPEAK WITH THE AUTHOR:
David Croslin consults on this and many other topics through Gerson Lehrman Group. Please click here to contact David Croslin. 

Nokia First to Recognize Microsoft Shift?

Thursday, September 17th, 2009

Original Web Article: Microsoft partnership just the start for Nokia

Review Summary: 
Nokia (HEL:NOK1V) announced the delivery of Microsoft (NASDAQ:MSFT) Office on Nokia’s Symbian devices. This is the first totally clear indication of Microsoft’s new directions. Microsoft is positioning to dominate the new IT and consumer services market. Nokia could win big.
Review/Analysis:  
Microsoft is reinventing itself.

And Nokia is positioning itself to benefit.

Microsoft Windows 7 is designed for the new breed of Netbook devices and will easily dominate the market. Not because of volume. Because of quality and breadth. Microsoft recognized the opportunities and intentionally slowed down the sales of Netbooks by placing restrictions on how XP can be packaged and sold.

Microsoft Office 10 will move the software giant’s application suite from traditional fixed platforms into the cloud. Same capabilities. Same user experience. Very small footprint. Will a different sales model arise? Free entrance level packages have already been discussed. Per Usage billing for best of breed?

Microsoft Media Player 12 and Microsoft Media Center will pull together all media types and position Microsoft Windows based platforms as the predominant media platform in the home and on the road.

Nokia, through its initiatives with Microsoft, is positioning itself to be an early winner in the Netbook sales explosion that is coming. Stop thinking just consumer sales. Think enterprise sales - small, medium and large. Government sales.

So many things are changing right now. And they are accelerating:

  1. Cloud based data centers and computing have become practical with virtualization, deduplication, solid state technologies and more.
  2. Software vendors, large and small, are aggressively moving products to the cloud. Check out Epicor (NASDAQ:EPIC).
  3. Everyone is chasing the small to medium enterprise as the untapped market. Dell (NASDAQ:DELL)/ATT (NYSE:T) with ProManage. Unisys (NYSE:UIS) and its Cloud offerings.
  4. Software footprints on portable devices will shrink dramatically. Installation, deployment, support and replacement will be greatly simplified. Watch Microsoft Office 10.
  5. Security will become much easier to guarantee through minimized content on the device. Watch for Microsoft Security Essentials to drastically change this market.
  6. Long Term Evolution (LTE)/4G will provide the bandwidth needed and the quality of service required.
  7. Device refresh rates within enterprise customers will accelerate as devices become cheaper and less complex to deploy.

The entire consumer and business IT and communication infrastructure models are shuffling. Unified and ubiquitous communications are being redefined and are now practical. Doors are opening for both large players, like Nokia, and small players.

Everybody better start running now…the door of opportunity is already wide open.
 

David Croslin
President, Innovate the Future, Inc.
CEO, LinoWave, Inc.
david@innovatethefuture.com
www.innovatethefuture.com
www.davidcroslin.com
www.linowave.com
 

SPEAK WITH THE AUTHOR:
David Croslin consults on this and many other topics through Gerson Lehrman Group. Please click here to contact David Croslin. 

4G/LTE Impact - Who Will Benefit The Most?

Thursday, September 17th, 2009

Original Web Article: MetroPCS to launch 4G mobile network

Review Summary: 
Network Long Term Evolution (LTE) or 4G will deliver higher speeds and more reliability. But who will benefit the most? And how will they benefit? Service providers with increased ARPU? Network equipment vendors with increased sales? Device manufacturers with increased churn? Software vendors with increased markets? Consumers with increased functionality?
Review/Analysis:  
Who will benefit the most from LTE deployment? The shifts that are occurring involve a whole lot more than just deployment of LTE.  Let’s look at key topics for each of the players:

Service Providers:
 

  1. Everyone is jumping on LTE. Why? Because the devices like SmartPhones and Netbooks suck up so much capacity that nothing else will deliver the services that consumers are starting to aggressively utilize and demand. If you don’t evolve to LTE, you will not be able to compete.
  2. Network build-out will be very expensive and will occur in stages over 1-5 years depending on the size of the network. Fiber backhaul is a must. Broadband stimulus funds will drive rural fiber deployment.
  3. Increased ARPU will come from layered and personalized, lifestyle related services. Infrastructure management platforms will be more critical than ever.
  4. Cloud computing will accelerate and continue to increase bandwidth demand.
  5. The need for dynamic bandwidth management to improve QOS will increase dramatically.

Network Equipment Vendors:
 

  1. Big or small, OEMs will all benefit if positioned correctly.
  2. Traditional relationships will not survive. Specialty players (startups and niche players) have tremendous opportunities ahead of them.
  3. Technologies must be stable and in place before mid-2010 to satisfy lab trials.
  4. Niche players have prime opportunities within the initiatives of large OEMs to penetrate the small to medium enterprise space.

Device Manufacturers:

  1. Traditional cell phones, PCs and notebooks will remain commoditized and decrease in volume.
    Netbooks, driven by key Microsoft (NASDAQ:MSFT) initiatives, will dominate consumer and corporate purchases.
  2. Corporate refresh cycles will shrink to 2-3 years at most. Prices will fall, but increased refresh will assist.
  3. External, attachable device manufacturers will become critical players.
  4. Unique designs, integrating the best of Smartphones and Netbooks, layered with Bluetooth and wireless devices, will blend the two markets and open the best opportunities for manufacturers.
  5. New and improved device types such as laser keyboards and projectors, flexible keyboards, solid state drives and others will become commonplace to maximize quality of experience.

Software Vendors:

  1. Smaller software vendors have a prime opportunity. Network and device shifts will open new markets through cloud based solutions.
  2. Larger vendors must create ‘good enough’ versions of their products in order to compete in the small to medium enterprise space and to simplify integration with more portable devices.
  3. Blended solutions from multiple vendors will maximize penetration into untapped markets.
  4. Independent developers will have huge exposure through Smartphones, Netbooks and application library offerings from Apple (NASDAQ:AAPL), Google (NASDAQ:GOOG) and others.

Consumers:

  1. Consumers win. Period.
  2. Blending of devices will increase lifestyle integration and decrease the number of devices.
  3. Cloud based software with per usage models will become the norm.
  4. Media shifting into the cloud will deliver staggered stream services across all devices for continuous enjoyment.
  5. Competition for consumers will increase similar to the previous cell phone market and drive prices down.
    Ubiquitous services.

Everyone will win (or have the opportunity to win). For a while…
 

David Croslin
President, Innovate the Future, Inc.
CEO, LinoWave, Inc.
david@innovatethefuture.com
www.innovatethefuture.com
www.davidcroslin.com
www.linowave.com
 

SPEAK WITH THE AUTHOR:
David Croslin consults on this and many other topics through Gerson Lehrman Group. Please click here to contact David Croslin. 

Death of the Minute: Google Voice, VoIP, Apple and ATT

Friday, September 11th, 2009

Original Web Article: Apple says Google Voice app alters iPhone

Review Summary: 
The FCC is reviewing agreements between smart phone manufacturers and service providers to see if they are stifling competition. The service providers generally restrict VoIP capability from cell phones. Why and where will it finally end?
Review/Analysis:  
Unless you are buying your cellular service on a prepaid model (where you pay for a certain number of minutes up front) or you rarely use your cell phone, you probably have an ‘unlimited minutes’ plan. You may also be paying for Internet access.

If ATT (NYSE:T), Verizon (NYSE:VZ) or other cellular providers allowed VoIP services on their devices, you would not need the unlimited plan since you would just be using your Internet access for phone calls.

The real issue here is that the concept of a ‘minute’ of conversation just will not die in the minds of communication providers. Most of your conversations on your cell phone travel over IP networks anyway. It’s pretty easy to calculate the upload/download data requirements for an average VoIP conversation. Change the calling plans for tiers of data usage that reflect these VoIP calculations and you no longer need minutes in the calculation.

For some reason the service providers still think that verbal communications need to be metered in minutes instead of data volume like any other IP usage. They reference the issue of delivering Quality of Service (QOS) for you and your talking experience.

With the right bandwidth management tools in place in the networks, the service providers could deliver the quality of service and maintain effective throttles on usage from cellular devices based on tiers of Internet access.

It will come.

But first the ‘minute’ must die.
 

David Croslin
President, Innovate the Future, Inc.
CEO, LinoWave, Inc.
david@innovatethefuture.com
www.innovatethefuture.com
www.davidcroslin.com
www.linowave.com
 

SPEAK WITH THE AUTHOR:
David Croslin consults on this and many other topics through Gerson Lehrman Group. Please click here to contact David Croslin. 

Deutsche Telekom Heads Towards Unified Communications Model

Friday, September 11th, 2009

Original Web Article: Deutsche Telekom plans fixed/mobile merger in Q1 2010

Review Summary: 
Any service, any device, anywhere.  Service providers like Deutsche Telecom are realizing that in order to compete against low priced VoIP services and a multitude of media providers, they must deliver a fully converged service environment.
Review/Analysis:  
Deutsche Telecom is merging its fixed and mobile divisions.

Why?

The answer is simple if you answer a couple of other questions.

What’s the difference between using a smart phone on the road or at home or the office?

Nothing.

What’s the difference between using a Netbook on the road or at home or the office?

Nothing.

What makes services consumer ’sticky’?

Lifestyle impact.

How do you get lifestyle impact?

You blend all services together and you maximize the ‘transformative value’ of those services so that they provide the greatest value in the broadest ways.

Keeping the Deutsche Telecom fixed and mobile divisions separate is a great way to commodotize them both and suffer from continuous customer churn. Merge them and you increase the possibilities for lifestyle impact and increasing the transformative value of those services.

So, the answer to why is Deutsche Telecom is merging the divisions? Growth, revenues and survival.
 

David Croslin
President, Innovate the Future, Inc.
CEO, LinoWave, Inc.
david@innovatethefuture.com
www.innovatethefuture.com
www.davidcroslin.com
www.linowave.com
 

SPEAK WITH THE AUTHOR:
David Croslin consults on this and many other topics through Gerson Lehrman Group. Please click here to contact David Croslin. 

Gaming Is Just Another Type of Media For Apple

Friday, September 11th, 2009

Original Web Article: Steve Jobs Takes Aim At Competitors

Review Summary: 
The recent Apple announcements (iPod Nano video capability, iPod Touch Gaming and iTunes Enhancements) are evidence that any form of information moving across the Internet, be it videos, music or games, are just more types of media content for Apple to innovate with. Why do you need a special game console like the Sony (NYSE:SNE) PSP or Nintendo (OSA:7974) DS? Or a device designed for just taking video like the Cisco (NASDAQ:CSCO) Flip? Apple is blending the multimedia experience into one device.
Review/Analysis:  
Apple now offers over 21,000 different games and 75000 applications. All can be loaded on the same device, the iPod Touch. Listen to your music. Web access. Social networking. All for $199.

Hmm…seems that my kids Sony PSP and Nintendo DS are running a little short of functionality.

So, what do these Apple announcements mean?

  1. iPod Nano video capability - Just like the iPhone has virtually obliterated the old cell phone market, wrapping video capability into the new Nano will kill the stand alone video camera market for devices like the Cisco Flip camera. Why not carry a single device that does videos and music. Oh yeah, and stores a whole lot more for a lower price.  

    The Flip will not survive unless the price drops to $49 or less. And Cisco will never be able to duplicate the music availability and flexibility of iTunes. Enough said. 

  2. iPod Touch Gaming - Same again. Looming death for traditional devices dedicated to gaming like the PSP and DS.  With the fabulous user interface and clarity of the iPod Touch, mobile Internet gaming will never be the same. And you get your portable web access as well.

Dedicated game consoles like the Microsoft (NASDAQ:MSFT) xBox and the Nintendo Wii are probably next on the Apple target list. Why buy an xBox when a nice Netbook with the right software and external devices can deliver the same experience and give you a portable computer to boot. The Wii might last longer just because it is unique and probably has some patented technologies.

In short, Apple is converging all types of media: audio, video, games. And it is converging all types of services: browsing, communications, social networking. And it is doing it with Apple devices that have small footprints and proven technology. All with a staggering consumer acceptance rate.

How will Cisco, Sony, Nintendo, Microsoft and others respond? That answer is too long for this news review…but, I will tell you that they better move fast.
 

David Croslin
President, Innovate the Future, Inc.
CEO, LinoWave, Inc.
david@innovatethefuture.com
www.innovatethefuture.com
www.davidcroslin.com
www.linowave.com
 

SPEAK WITH THE AUTHOR:
David Croslin consults on this and many other topics through Gerson Lehrman Group. Please click here to contact David Croslin. 

Salesforce.com’s “Service Cloud 2″ Opens Doors For Smaller Software Providers

Thursday, September 10th, 2009

Original Web Article: Salesforce.com’s Service-as-a-Service

Review Summary: 
The small to medium enterprise (SME) market always seems to be unable to get the software functionality that will make them competitive and lower their costs. Yet, there are lots of software vendors with ‘good enough’ solutions that don’t have the sales forces or support infrastructures needed to reach the SMEs on a more local basis. With Netbooks, Software as a Service (SAAS) and other innovations, this is about to change in a very big way.
Review/Analysis:  
The small to medium enterprise (SME) owner would love to make use of products from SAP (DE:SAP) or Oracle (NASDAQ:ORCL). But, the costs of entry and maintenance are prohibitive. Products from SAP and others are great for the huge enterprise. They are too complex to meet the simpler needs of the SME. That is changing fast.
Cloud computing is one of those buzzwords that has been around for a long time. But, finally, with great virtualization and data depuplication technologies, the concept of a fully utilized data center is becoming a reality. No more idle servers or wasted storage.
All of the cloud computing options (Infrastructure as a Service (IAAS), Platform as a Service (PAAS), Software as a Service (SAAS) and Application as a Service (AaaS)) make it possible for software companies of all sizes to offer their products and services on an international basis with very low deployment costs while delivering low cost of entry and centralized support to the customer base.
Salesforce.com (NYSE:CRM) and their expansion of their Service Cloud offerings will expand the dynamic nature of centralized, cloud based applications and allow access from virtually any device and medium. 
The shift to the cloud will allow for companies to spend less CAPEX on devices and infrastructure and more on applicaiton functionality. Netbooks will simplify utilization of cloud based services while improving security and supportability from centralized IT organizations.
Success for smaller software companies will depend on delivering a ‘good enough’ product that can meet the needs of the SME. Minimizing cost of entry and shortening the return on investment cycle will be critical.
 

David Croslin
President, Innovate the Future, Inc.
CEO, LinoWave, Inc.
david@innovatethefuture.com
www.innovatethefuture.com
www.davidcroslin.com
www.linowave.com
 

SPEAK WITH THE AUTHOR:
David Croslin consults on this and many other topics through Gerson Lehrman Group. Please click here to contact David Croslin. 

Netbooks Will Dominate Future PC Sales

Thursday, September 10th, 2009

Original Web Article: Acer Q2 results show risks of cheap netbooks

Review Summary: 
The trend towards Netbooks will continue to accelerate and prices will remain low relative to traditional PC desktops and notebooks. Margins will improve and sales of accessory devices will increase. Microsoft (NASDAQ:MSFT) is betting the farm on this becoming a reality. Netbooks are Microsoft’s vehicle for driving sales of Windows 7 and Office 10.
Review/Analysis:  
Sales of Netbooks would be accelerating much faster, except Microsoft put the brakes on Netbook sales in June. OEMs were selling Netbooks with XP and a hybrid drive environment, a Solid State Drive (SSD) and a Hard Drive (HD). It made a lot of sense by giving the Netbook faster startup using the SSD and then the rest of the OS on the HD. But, Microsoft outlawed this in June and allows XP on Netbooks only with up to a 16GB SSD OR up to a 160GB HD.  NOT BOTH. This made the Netbook either a portable access device with minimal storage or unacceptable performance for many applications.
Microsoft understands how the Netbook will transform the computing world. The concept of a ‘network device’ with minimal built in capability has been around for years. What is new, is the ability to actually deliver one that meets the  needs of business customers and not just consumers. Microsoft didn’t want the Netbook to become too pervasive unless they could drive a completely new experience with it.
Coincidentally, Windows 7 is designed to run optimally from SSD. It is also more touch oriented, versus keyboard oriented, than XP. In short, Windows 7 is designed to maximize a Netbook environment running on lower power processors.
What about running business applications? Like Word? Excel? Check out Microsoft Office 10. Web based. Full featured. Very similar user interface to existing Office platforms. Perfect for a lower power, portable access device like a Netbook.
What about other applications like Customer Resource Management and ERP? Check out what Oracle (NASDAQ:ORCL) is trying to deliver with their Fusion products. Or, solutions from companies like Epicor (NASDAQ:EPIC). Again, perfect for Netbooks.
What about security? Netbooks are the dream of every Chief Security Officer on the planet. No data stored on the local Netbook. Add a biometric logon feature and you have a virtually impenetrable access device. Why slow down the universe with layers of antivirus, antispyware and other monitoring layers?
IT departments will love Netbooks. No applications on the end device. All web based definitions. Replacing failing devices is a breeze. Retraining for hardware upgrades becomes nonexistent. Upgrade costs are drastically reduced. Pay per use applications.
Data center’s are consolidating and outsourcing. With virtualization, inline deduplication of data and many other new technologies, the ‘cloud’ is now totally possible with a superb ROI.
Netbooks will quickly become the replacement form factor for large and small enterprises. Competition will keep prices low and features up. Look for the resulting decrease in IT expenditures on notebooks/desktops. CAPEX will shift internally to data center and infrastructure.
Will Netbooks make the OEMs rich? No. Will OEMS, like HP (NYSE:HPQ), that have large data center product bases benefit? Absolutely. Do Netbooks create tremendous opportunities for third party products, devices and software? Absolutely. Especially those with ‘good enough’ offerings that allow penetration into the small to medium enterprise space.
 

David Croslin
President, Innovate the Future, Inc.
CEO, LinoWave, Inc.
david@innovatethefuture.com
www.innovatethefuture.com
www.davidcroslin.com
www.linowave.com
 

SPEAK WITH THE AUTHOR:
David Croslin consults on this and many other topics through Gerson Lehrman Group. Please click here to contact David Croslin.